Certification

ISO 37002:2021

Interest Form

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ISO 37002:2021 standard provides a reference to acts or omissions that may lead to illegal, unfair or dangerous practices within a public or private entity. Studies show that a large percentage of offenses come to the attention of the public or private entity involved through reports from the entity’s staff or from individuals associated with the entity.

In Greece, Law 4990/2022 is in force on the protection of persons reporting violations of EU law, while Joint Ministerial Decree 47312 (Government Gazette 6944/Β/2023) specifies the above Law regarding the procedure for submitting, receiving and monitoring reports to public and private sector entities.

Critical areas of EU law are considered to be public procurement, financial services, products and markets, product safety and compliance, transport safety, environmental protection, radiation protection and nuclear safety, food and feed safety, animal health and welfare, public health, consumer protection, privacy and personal data protection, and the security of network and information systems.

According to the standard, the main obligations of the bodies include the following:

Designation of a Reporting Officer (RO) and declaration of this to the Labour Inspectorate

Development of a procedure and system for internal submission, receipt and monitoring of reports

Designation of a competent body (e.g. Commission) to investigate the report

The implementation of the system results in:

Encouraging and facilitating the reporting of wrongdoing

Supporting and protecting whistleblowers and other stakeholders

Ensuring the correct and timely handling of reports of wrongdoing

Improving organizational culture and governance

Reducing the risks of wrongdoing

The standard’s complaints management system is based on the principles of trust, impartiality and protection. It is adaptable and its use varies depending on the size, nature, complexity and jurisdiction of the organization’s activities. It can help the organization improve its existing reporting policy and reporting procedures or comply with applicable relevant legislation.

Target Audience

Public bodies (Public bodies with up to 49 employees, responsibilities of the Ministry of Public Health and Social Protection are exercised by the Integrity Advisor or as otherwise defined by the legislation)
Private sector bodies with fifty or more employees
Private sector bodies regardless of the number of employees that are active in the fields of financial services, products and markets, transport and environment, as well as bodies that operate based on a decision approving environmental conditions, or whose activities may by their nature cause a risk to the environment and public health

Guidance is provided to public and private sector bodies for the creation, implementation, maintenance and improvement of a complaint management system.

The benefits it offers

Demonstration of leadership commitment for crime prevention and response

Encouragement of people to report offenses early

Limitation and prevention of inappropriate complaint handling

Encouragement of a culture of transparency, integrity and accountability

The company that is interested in being certified according to ISO 37002:2021 Whistleblowing Management Systems – Guidelines contacts BQC, and after being informed by someone in charge, completes and sends the certification application by email to [email protected] or by fax at +302112213726.

BQC is accredited by the Hellenic Accreditation System (E.SY.D.) and issues internationally recognized Certificates. We cooperate with experienced auditors and experts from all over the world, ensuring the most updated and professional knowledge in any business sector.

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